We are living in unprecedented times. Amidst the ongoing coronavirus (COVID-19) crisis, much of the world has come to a standstill. And yet, people are still getting injured at work, at home and elsewhere every day. When they do, they are often confused about what steps to take next in this chaotic and confusing time.
For example, one question we here at Enjuris have been wondering is: Are law firms considered essential businesses?
To get to the bottom of this question and more — and to help better understand how coronavirus shutdowns are impacting the legal sector and injury plaintiffs in various states — we asked each of our Enjuris Premier Attorney Members a few questions about how their team and their clients are coping during the pandemic.
Here’s what Georgia injury attorney Charles Scholle of Scholle Law had to say.
Q: Are law firms and legal services considered “essential businesses” in Georgia?
A: In this unprecedented time of pandemic and as the number of COVID-19 cases still continues to rise in Georgia, Governor Brian Kemp has recently extended the state’s shelter-in-place order for citizens and all non-essential businesses. While it is widely known that retail grocery stores, hospitals and medical staff are considered essential, law firms and legal services within the state are also considered part of the “essential critical infrastructure workforce” as defined by the U.S. Department of Homeland Security.
Q: How has coronavirus affected your law firm and your clients?
A: Although our day-to-day routines have adjusted, our office remains open. We have given each member of our staff the opportunity to either be in the office or work remotely. We have implemented safety precautions following Governor Kemp’s order and do require social distancing at all times. We have hand sanitizing stations both outside our suite and at the reception desk for visitors and staff to use. Although our office is cleaned nightly, we continue to try and prevent the spread of COVID-19 by cleaning and wiping down door handles and other frequently shared surfaces throughout the day.
Although we consider it important to have our clients feel like family, at this time we are not encouraging in-person consultations. In the meantime, we are using technology to our advantage to generate electronically-signed contracts, email communications, and phone consultations in as many situations as possible.
When the COVID-19 restrictions have lifted and life resumes as we knew it, we can’t wait to meet our new clients face to face!
Q: What top concerns and questions do your clients have right now regarding their case?
A: We have taken a very proactive approach to alleviate our clients concerns about their existing cases. Each of our clients has received a call or email (or both) to let them know the steps we are taking in their case.
We are also able to be updated on the status of our clients’ treatment, providing insight to avoid gaps in treatment through telemedicine and sometimes just being the “cheering section” that is needed in their lives right now.
Ultimately, we are continuing to be available to our clients without disruption, and that has relieved many of the concerns our clients had.
Q: What would you like prospective clients to know during this crisis?
A: The most important thing we want to share with prospective clients is that we are still here. A representative is always available — 24 hours a day, 7 days a week. We have always worked incredibly hard for our clients, and we’ll continue to do so during a pandemic.
Q: What’s the best way for people to reach you during this time?
A: For existing clients, an experienced legal team has been assigned to your case and the best way to contact them is either by phone or email. All of our clients have received contact information from their team members, so they should have both their direct line phone number and their email address.
Whether your team member is in our office or working remotely, we still abide by the same rapid timeframe response and will work to get your issue resolved as quickly as possible. We appreciate the clients who have chosen to work with Scholle Law and we’ll continue to be available to them through this pandemic by working hard on their behalf, engaging with them, and maximizing their case value.
The best way for prospective clients to reach us during this time is any method that they feel comfortable using. We are available at any time via phone, email and online for a free consultation. We even have an online chat with a live operator on our website.